1. To ensure customer satisfaction, we have a policy in place regarding complaints and returns. Upon receiving your package, you have 24 hours to make a complaint if there is an issue with your order. If no complaint is made within this timeframe, we will assume that you are satisfied with your order and there are no further issues to address.
  2. In the event that your watch has a problem, simply return it to us and we will take care of the repairs. However, please note that we do not accept refunds or exchanges.
  3. Returned merchandise must be in new condition, including all original packaging and stickers. We thoroughly inspect all merchandise that is returned to us.
  4. To ensure a smooth return process, we recommend using a traceable shipping method for your return shipment to guarantee delivery. Once we receive the returned parcel, please provide us with the tracking number for reference. Kindly note that the return shipping fee is the responsibility of the customer.
  5. If you have any questions or concerns regarding the merchandise, please feel free to contact us. You can reach us by email or whatsapp using the contact form and kindly explain the reason for the return clearly.

We strive to provide excellent customer service and will address your concerns promptly to ensure your satisfaction.