At ONYX, we stand behind the quality and reliability of our watch movements by offering a 1 year warranty. However, it is important to note the specific terms and conditions of our warranty policy:
Warranty Coverage:
Our warranty covers any defects or malfunctions in the watch movement that occur within 1 year from the date of purchase. During this period, we will repair or replace the faulty movement at no additional cost to you.
Exclusions from Warranty:
Please be aware that certain actions or circumstances may void the warranty. These include:
- Opening the Watch or Unauthorized Repairs:
The warranty does not apply if the customer opens the watch or attempts any repairs on their own. Any unauthorized tampering with the watch will void the warranty. - Ordinary Wear and Tear or External Damages:
The warranty does not cover normal wear and tear that may occur during regular use. Additionally, damages caused by external factors such as scratches, missing stones, dents, nicks, or fading/chipping of the material on the product are not covered. - Water Damage and Misuse:
The warranty does not cover damages caused by water exposure, including submersion or contact with liquids. It also does not cover lost or stolen parts, damages resulting from personal misuse, or negligence in handling or care of the watch.
Claiming Warranty:
To claim warranty service, please reach out to our customer support team. They will guide you through the process and provide instructions on returning the watch for inspection and repair. Proof of purchase may be required to validate your warranty claim.
It is our aim to provide you with a reliable and enjoyable watch ownership experience. While our warranty covers specific issues with the watch movement, it is important to understand the limitations and exclusions outlined above.
For any further inquiries or assistance regarding warranty coverage, our dedicated customer support team is available to address your concerns.